Refund policies vary by product, as messaged on each individual product page and on your order receipt.
Items marked “refundable” can be returned (in their original, undamaged condition) within 14 days of delivery. If you choose a return for store credit, return shipping is free!
If you would like a return to your original form of payment, we charge a restocking fee equal to 15% of the item’s full retail price before discounts or promotions.
In either case, we do not reimburse for the original cost of shipping.
If you purchase one of our 1 Bedroom or Studio kits, and would like to return a product from the kit, we will refund store credit only. Lighting is not returnable from any kit. Please take appropriate measurements before purchasing our products to make sure they will fit in your space.
To initiate a return, please complete the Return Request Form, and we will reach out to you with next steps upon completion.
